In the context of this website, “we”, “our” and “us” means oxteralix.com and “you” and “your” means you, the user or customer of this website. The use of the term “product” includes the plural “products”.

Our websites are intended to provide information for people viewing and buying our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

These terms and our Privacy Policy are issued by oxteralix.com (“oxteralix”) and are effective from [ 07/11/2017 ]. They cover the use of our websites – www.oxteralix.com. Use includes visits to our sites, purchases on our sites, participation in our database and promotions. These terms of use apply to you when you use our websites. Please read these terms carefully. If you do not agree to these terms and our Privacy Policy, please do not use this website.

About Us

If you wish to contact us, please:

Email: [email protected]

If you wish to contact us outside office hours, please do so via email and we will respond to all queries on our return.

1.Disclaimer

While we endeavor to supply accurate information on this site, errors and omissions may occur. We do not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

We reserve the right to make changes to the content on this site at any time and without notice.

To the extent permitted by law, we make no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

2.Product Prices

The prices are displayed in U.S.A. dollars. Postage/delivery charges may vary depending on the delivery instructions.

We always seek to provide products at the most competitive prices, and because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions and availability advertised are subject to change without prior notice and we therefore reserve the right to alter prices displayed for products on our website at any time for any reason.

Please be assured of our every effort to ensure the accuracy of our product pricing. However, if an error is made and a product is listed at an incorrect price, we reserve the right to refuse to accept further orders and to cancel any orders already placed at the incorrect price. If an order has been confirmed and charged to your credit card, we shall immediately contact you to reverse any incorrect debts.

3.Worldwide sales
We mostly sell and deliver products within the United States, Australia, Canada, and other countries..
The information on this website may be modified according to specific countries, and you can clearly see the specific amount and fee collection on the payment page.

4.Age Restrictions

You must be at least eighteen (18) years of age to place an order with us. We do not knowingly accept orders from anyone under the age of 18.

By placing an order with us through this website, you acknowledge that you are at least over eighteen (18) years of age or over.

Should we suffer any loss or damage as a result of a transaction entered into by a person under the age of 18, we reserve the right to seek compensation for such loss or damage from the parents or guardians of the person who placed the order(s) with us.

Some products on our site may carry an age restriction. Your placement of offer(s) means you agree that you are not purchasing the item on behalf of a person who is under the age of 18 years old.

5.Internet Communications

When you visit our website or send e-mails to us, you are communicating with us electronically. By using the website, we and you consent to receiving communications electronically. We will communicate with you by e-mail or by posting notices on this website. We and you agree that all electronic communications between us of agreements, notices, disclosures or other information satisfy any legal requirement that such communications must be done in writing.

The nature of Internet communications means that communications may be susceptible to data corruption, interception and delays and you agree that unless proven otherwise we are not responsible for any such occurrence.

This website may:

store one or more cookies in your browser in order to improve service for you on your subsequent visits to this website;
request your browser to transmit this data back to the web server; or
request your browser to transmit a cookie that has been stored on your browser by another site within the same internet domain.
(Note: Cookies are small pieces of data stored on the web browser on your computer. By using cookies, web sites can track information about visitors’ use of the site and provide customized content. Most web browsers can be configured to notify the user when a cookie is received, allowing you to either accept or reject it. You may also inspect the cookies stored by your web browser and remove any that you do not want.

If you disable the use of cookies on your web browser or remove or reject specific cookies from this website or linked sites, then you may not be able to gain access to all the content and facilities of this website. You authorize us to retain the information needed to optimize your browsing and use of our website.

6.Intellectual Property

We own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is our copyright. You may use this web site only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute any material on this web site or create any other material using material on this web site, without obtaining our prior written consent.

We own the trade-marks set out on this website for our business. Registered trade-marks and logos must not be used or modified in any way without obtaining the prior written consent of the trade mark or logo owner.

The web site, products, technology and processes contained in this web site may be the subject of other intellectual property rights owned by third parties. No license is granted in respect of those intellectual property rights other than as set out in these terms. Your use of this web site and material on it must not in any way infringe the intellectual property rights of any person.

7.Your Account

It is your responsibility to provide your exact email address, delivery address, billing address and telephone number and to keep these up to date. Any incorrect information provided may lead to a delay in delivering the product ordered by you or non-delivery of the product.

You are responsible for the confidentiality of your account password. Your password and account details are stored on a secure server for ease of use in processing future orders or for warranty claims. The information is only used to process your orders, for statistical purposes that may improve our website and its services, and to allow us to notify you of special offers or new products via our newsletters. Please refer to our Privacy Policy on this website. You authorize us to retain your details in accordance with our Privacy Policy. No credit card details are stored by us.

8.Security

When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. We make no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorized access of the information you provide.

9.Entire Agreement

These terms together with your order constitute the entire agreement between you and us for the supply of products. No other terms will apply except where terms may be implied by law. The agreement cannot be varied unless we agree to vary it in writing or by email.

10.Ordering Product

You can place an order only by clicking the “Add to Cart” button.

When you place an order with us you have made an offer to purchase the product you have chosen, and when we issue a tax invoice to you we have accepted your offer. Both offer and acceptance are based on these terms, and conditions and are subject to any clause allowing for the cancellation of an order before the title of the product or products being purchased passes to you.

We reserve the right to limit the number of any item a customer can purchase in a single transaction

We will issue you with an Order Number by email after we have received your offer to purchase.

We will notify you when we process your order by sending you an Order Confirmation and tax invoice via email. In order to prevent credit card fraud or payment fraud your offer can only be accepted by us after it has passed our validation procedures.

We will take payment from you when we accept your order. We retain discretion to cancel orders if our processes identify any attempt at fraud or for any other legitimate reason.

If for any reason we cannot process or accept your order after payment is received, we will contact you by email or telephone to determine your requirements for reversing the payment.

11.Ordering Product (continued)

In the unlikely event that the product or products ordered are no longer available we reserve the right to refuse or cancel an order.

We reserve the right to refuse or cancel any orders that we believe, in our sole discretion, to be placed for commercial purposes, e.g. any kind of reselling. We also reserve the right to refuse or cancel any orders that we believe, in our sole discretion, to have been placed fraudulently.

While we endeavor to ensure that the price and description of product is accurate, if there is an error in the process of listing a product on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted or paid for.

12.Payment Options

We only accept payment through PayPal. (In the future, credit cards (Visa and MasterCard) may be accepted, depending on the payment methods supported at the time of payment.)
Payment will not be processed until we have received all relevant information required for processing to be completed.

The processing of payment for Orders placed on a weekend or a Public holiday will not begin until the next working day.

PayPal – We process PayPal payments when you create and complete a checkout from the product order screen.

Credit Cards – We accept Visa and Master credit cards only. We process credit cards payments when you create and complete a checkout from the product order screen.

Whilst we employ the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, we will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorized manner.

You can help to protect your details from unauthorized access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

For security purposes certain transactions may require proof of identification.

13.Delivery

You will be provided with an estimated delivery time when you complete a checkout from placing your order. The estimated delivery times are in working days Monday to Friday excluding public holidays. Normal delivery is within 2 to 14 working days from the date of payment of your order.

Currently, most of our deliveries are made to addresses in the United States, Canada, Australia, Europe, and other regions. Other addresses may be slower and may be adjusted according to the inventory in the warehouse’s region. If there is no inventory left near your warehouse, the goods will not be delivered to your address. The specific situation will be known before you place the order and after submitting the address. We have the final right of interpretation regarding the delivery address, as permitted by law.

We will make every effort to deliver your product within the estimated delivery time but the actual delivery times may change due to changes in supply or circumstances beyond our control.

We encourage you to visit the “My Account” section on our website to view the delivery status of your product. If your product has not arrived within the estimated delivery time, please contact us.

Please note that a signature is required for all deliveries unless you authorize your product to be delivered by leaving at a particular address without your signature. The products become your property and responsibility once they have been signed for or left at your authorized address, as the case may be, at the time of delivery. If the products are lost or damaged in transit, please contact us within 7 working days at [email protected]. We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

14.Passing of Title of Product

Title in the product passes to you upon receipt of the product by you.

15.All Liabilities Excluded

To the extent permitted by applicable law of U.S.A.:

1. all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation, the suitability, fitness for purpose, accuracy or completeness of the product or products or this website or its content on or anything accessed through it; and
2. we will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you as a result of or in relation to your access to or use of this website or its content on or anything accessed through it.

If your use of this website or its content is allowed by applicable law, you may have rights or remedies that are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limitations will apply and the CGA will not apply.

16.Making a Warranty Claim

To make a warranty claim, you must

provide us with a copy of your tax invoice or similar proof that the product or products was or were purchased from us via this website; and
describe accurately the problem you have encountered and provide evidence (e.g. a photograph) to support your claim; and
state whether you are requesting a replacement, repair, refund or credit.
If your use of this website or its content is allowed by applicable law, you may have rights or remedies that are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limitations will apply and the CGA will not apply.

17.Refunds or credit

Where a warranty claim is granted any refund will include all delivery and related costs for the product. Where a non-warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs. No refund or replacement will be given until we have received the product from you. Refunds will be issued by check, EFT, PayPal or a credit to your account.

18.Replacement

Where a replacement is agreed to after a warranty claim is granted the replacement will be delivered to you at our expense after we have received your returned product. Where a non-warranty claim is granted the replacement will be delivered to you at your expense.

19.Resolving Your Concerns

If you have any concerns with, or do not understand our Terms and Conditions, we encourage you to contact us and we will make every endeavor to resolve your concerns.

Our contact details are below and we will respond to your query as soon as possible.

Email: [email protected]

20.Jurisdiction

This website is governed by and is to be interpreted in accordance with the laws of U.S.A..

21.Changes to Terms and Conditions

We reserve the right to alter, modify or update these terms and conditions. These terms and conditions apply to your order(s). We may change these terms and conditions at any time so please do not assume that the same terms and conditions will apply to future orders.